At Shree Shyam Gems and Jewellery, we ensure high-quality spiritual and gemstone products. Please read our Return and Replacement Policy carefully.

1. RETURN & REPLACEMENT POLICY

We do not offer returns or refunds once a product is sold.
However, we offer replacement in cases where:

  • Product is damaged during delivery
  • Product is defective on arrival

Mandatory:
You must provide clear unboxing video proof recorded while opening the package.
Claims without video proof will NOT be accepted.

2. 7-DAY WARRANTY

Valid only for manufacturing defects.
Does NOT cover:

  • Misuse
  • Mishandling
  • Water damage
  • Wear & tear
  • Customer-caused damage

3. REPLACEMENT ELIGIBILITY

Replacement is processed only if:

  • Request is raised within 7 days
  • Product is unused and in original packaging
  • All accessories, tags, and boxes are intact
  • Wrong product received

Not eligible:

  • Requests after 7 days
  • Damaged or used items
  • Missing packaging
  • Buyer’s remorse (wrong size/color/order)

4. RETURN PROCESS

Email support@shreeshyamgem.in with:

  • Order ID
  • Reason
  • Photos/videos

Once approved:

  • Ship the product back using a trackable courier
  • Customer bears return shipping charges

After inspection, replacement will be processed.

5. EXCHANGES

We only replace items if they are defective or damaged.

6. CANCELLATION POLICY

Orders can be canceled only before shipping, with a 20% cancellation fee.

No cancellation allowed after shipment.

7. REFUNDS

Refunds are issued only when:

  • Order is canceled before shipping
  • Replacement stock is unavailable

Refund time: 10–15 business days.

8. MISUSE OF POLICY

We reserve the right to block accounts in cases of:

CONTACT

📧 support@shreeshyamgem.in
📞 +91-8114433483, +91-9929486398