At Shree Shyam Gems and Jewellery, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you browse our website, purchase products, or contact us. By using our services, you agree to the practices described below.

1. INFORMATION WE COLLECT

Personal Information

  • Full Name
  • Billing & Shipping Address
  • Phone Number
  • Email Address

Order Information

  • Products purchased
  • Transaction history
  • Tracking details & courier partner information

Technical Information

  • IP address (for security & fraud prevention)
  • Browser/device details (via cookies)

Note:
We DO NOT store sensitive financial details such as:

  • Credit/Debit card numbers
  • CVV codes
  • UPI/Wallet PIN
  • Net banking credentials

All payments are handled securely by trusted payment gateways.

2. HOW WE USE YOUR INFORMATION

We use the collected data for:

  • Processing and delivering your orders
  • Providing shipping updates
  • Improving our website experience
  • Responding to inquiries
  • Preventing fraud or unauthorized transactions
  • Complying with legal requirements

We never sell or share your personal data with third parties for marketing.

3. COOKIES & TRACKING

We use cookies to:

  • Improve website performance
  • Remember cart items
  • Analyze traffic
  • Show relevant offers

You may disable cookies anytime, but some website features may not work properly.

4. DATA SHARING

We may share your details only with:

  • Courier partners
  • Payment gateway providers
  • IT & analytics services

Only limited and necessary information is shared for processing your orders.

5. DATA SECURITY

We implement strong security measures including:

  • SSL-protected data transfer
  • Secure servers
  • Limited staff access
  • Regular security scans

6. YOUR RIGHTS

You may request:

  • Access to your personal data
  • Correction of details
  • Deletion of data (unless legally required)
  • Opt-out from promotional messages

Contact us at support@shreeshyamgem.in

7. CHILDREN’S PRIVACY

We do not knowingly collect information from individuals under 18.

8. INTERNATIONAL USERS

If you access our site from outside India, note that your information will be processed in India.

9. CHANGES TO THIS POLICY

We may update this policy as needed. Updated versions will appear on this page.

10. CONTACT US

For privacy-related concerns, contact:
📧 support@shreeshyamgem.in
📞 +91-8114433483, +91-9929486398